Agreement to Terms
These Terms and Conditions govern your use of the CandyCrafts website and the purchase of products from our platform. By accessing or using our website, you agree to be bound by these terms. If you do not agree, please do not use our website.
Use of Our Website
You agree to use our website only for lawful purposes. You must not:
- Use the website in any way that violates applicable laws or regulations
- Attempt to gain unauthorised access to any part of the website
- Use automated systems to scrape or extract content from the website
- Interfere with or disrupt the operation of the website
Products and Pricing
We strive to ensure that all product descriptions and images on our website are accurate. However, we do not warrant that product descriptions, images, pricing, or other content is error-free. We reserve the right to correct any errors and to update information at any time without prior notice.
All prices are displayed in the currency indicated on the website and are subject to change without notice. Prices do not include applicable taxes or shipping charges unless stated otherwise.
Orders and Payments
By placing an order on our website, you are making an offer to purchase the selected products. We reserve the right to accept or decline your order for any reason, including product availability or pricing errors.
Payments are processed securely through third-party payment providers (PayHere, PayPal). By making a purchase, you agree to the terms and conditions of the applicable payment provider. We do not store your payment card details.
Digital Products
Digital cross stitch patterns are delivered as downloadable PDF files. Once purchased, you will receive a download link via email. Digital products are licensed for personal use only. You may not:
- Redistribute, resell, or share purchased patterns
- Claim the designs as your own
- Use the patterns for commercial purposes without written permission
You are welcome to sell finished handmade items created from our patterns, provided that CandyCrafts is credited as the pattern designer.
Shipping and Delivery
For physical products, shipping times and costs vary depending on your location. Estimated delivery times are provided at checkout but are not guaranteed. We are not responsible for delays caused by customs, postal services, or other factors beyond our control.
Returns and Refunds
Returns and refunds are handled in accordance with our Return Policy. Please review that page for full details.
Intellectual Property
All content on the CandyCrafts website — including but not limited to designs, patterns, images, text, logos, and graphics — is the intellectual property of CandyCrafts and is protected by copyright laws. You may not reproduce, distribute, or create derivative works from any content on this website without our prior written consent.
Limitation of Liability
CandyCrafts shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability for any claim arising from a purchase shall not exceed the amount you paid for the product in question.
Changes to These Terms
We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on this page with an updated revision date. Your continued use of the website after changes are posted constitutes your acceptance of the revised terms.
Contact Us
If you have any questions about these terms, please contact us at [email protected].